Sassy Seams
Bridal Boutique
Fuller Figure
Summer Collection
Taller 6ft plus

Returns Policy

Product Returns Policy

Faulty Items
If you receive a product which needs to be returned due to a manufacturing fault it will be replaced or refunded as per your instructions. Please return it to us within 30 days using the returns procedure below.

Non Faulty Items
Hosiery - If you would like to return or exchange your hosiery product for an alternative size or colour then, as long as the package has not been opened, or had the seal broken, and is within 30 days of purchase, we will accept the return using the returns procedure below.

We cannot accept non-faulty hosiery items for return if the package has been opened. Due to the intimate nature of these products they cannot be re-sold and would have to be discarded.

Lingerie - If you would like to return or exchange your lingerie product e.g. a suspender belt, for an alternative size or colour then, as long as it is within 30 days of purchase, we will accept the return using the returns procedure below, even if the garment has been opened and tried on, but still retaining the original labels or tags.

We cannot accept non-faulty knickers for return. Due to the intimate nature of these products they cannot be re-sold and would have to be discarded.

If a returned item, upon inspection, is deemed to have been worn we reserve the right to refuse a refund or exchange.

Posting Your Return
You will need to pay the postage on the returned goods. If your return is due to a manufacturing fault, then, as long as you request an exchange, we will refund your return postage costs once the return has been processed. Please note that refund amounts can never exceed the initial transaction value.

Returns Procedure

1. Please package up the products to be returned carefully and place in a suitable padded envelope. If you still have the original envelope that would be ideal.

2. Please include your original dispatch note and write on there the details relating to your return and any exchange info if relevant.

If you haven't got your original dispatch note please enclose your returns details on a separate sheet of paper quoting your original order number (this helps us to track your return quickly) and your name and address.

3. Send the returned goods to:-

RETURNS
StockingsDirect.co.uk
1-3 Ticehurst Yard
Tostock
Bury St Edmunds
IP30 9PH

4. Once we receive your returned goods in an acceptable condition a refund or replacement will be processed.

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Fast Delivery

If you order by 3pm we'll despatch it the same day!

Fair & Square Charging

You can place orders for out of stock items and we won't charge your card until we send you the stuff. Seems fair to us!

Event Reminders

Registered customers can set up reminders for special events in their lives. We will send you an email a few days before to give you a nudge. You can set up as many as you like, you decide how many days before you'd like to receive the email and it's completely FREE.