Terms & Conditions

When you purchase from stockingsdirect.co.uk you are contracting with Phillips Global Trading Limited.

By using our website you agree to be bound by our Terms and Conditions contained within the site. We reserve the right to revise the Terms and Conditions at any time, without notice and you hereby agree to be bound by such changes. The Terms and Conditions are governed by the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Your statutory rights are not affected.

Disclaimer

We shall not be responsible for any errors or omissions contained on our web site as it is for general guidance only. We reserve the right to make changes to the web site without notice. We are not responsible for the content of any third party site which links to us. Any customer reviews and comments submitted to the site are subject to full review and we reserve the right not to publish comments deemed to be unsuitable or likely to cause offence.

Copyright

All web site design, graphics, source code, software and all other material on this web site are copyright StockingsDirect.co.uk. All Rights Reserved. Any use of material contained within this site without prior written permission of Phillips Global Trading Limited is strictly prohibited.

Communications

 When you place an order you agree to receive emails from us that relate directly to your order. These include basket reminder, order confirmation, despatch notification and feedback requests. Marketing email are handled seperately and you have complete control over your choice to receive them in your account section. You are also given the option to opt out at the bottom of every email we send.

Customer Reviews

All reviews are validated by us to ensure that they use suitable language and are made my genuine customers.

We reserve the right not to publish a review if we feel it is unjustified, irrelevant or if it is promoting another store or brand not associated with Stockings Direct.

Offers and Discounts

All offers and discounts are subject to our standard terms and conditions. Free delivery is subject to minimum order values to UK addresses only. Discounts cannot be applied to orders retrospectively. Any items returned that reduce your order value below any discount threshold will be refunded to take into account the original non discounted purchase price.

Payment

Stockings Direct accept Mastercard, Visa, Maestro, Visa Electron, Visa Delta & PayPal. The full order value will be debited from your card or account when you complete the checkout process.

Please note our company name "PHILLIPS GLOBAL TRADING LTD" will appear on your card statement. This is often shown as "PHILLIPS GLOBAL TR EDMUNDS GB"

Please do not send cheques to us in relation to an order or exchange. Please contact us first for advice.

Currency Information
All transactions on the site are carried out in Sterling (GBP).  If your local currency is something other than Sterling, your bank will convert the Sterling amount to your local currency at a rate specified by them at the time the transaction is made. Phillips Global Trading Limited have no control over the exchange rates used by your bank.

 

P&P Pricing
For all UK orders less than £40 a flat fee P&P charge of £2.95 will be added to your order. For orders of £40 or more UK standard delivery is FREE.

All orders sent outside the UK will incur charges as detailed below.

Additional UK postage services are available for you to choose during the checkout process as detailed below.

UK Delivery
Standard - £2.95 - Royal Mail 24 - FREE on orders of £40 or more
Recorded - £3.95 - Royal Mail 24 Signed For - requires signature on delivery
Next Working Day - £7.20 - Royal Mail Special Delivery  - on orders placed before 3pm - requires signature on delivery

NB: Next working day orders placed after 3pm on Thursdays, and therefore despatched on Friday, will probably arrive on Saturday but it is not guaranteed by Royal Mail to arrive until Monday


Europe Delivery
£8.00  - Royal Mail Tracked & Signed

European countries we deliver to: Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland

Rest of World Delivery*
£8.50  - Royal Mail Tracked & Signed - requires signature on delivery - *This price assumes VAT is not applicable. ROW delivery billed within EU is £10.20

Worldwide countries we deliver to: Australia, Canada, Hong Kong, Japan, New Zealand, Singapore, USA

We regret, countries not listed are not covered by our carrier.

Your order will normally be dispatched within 24 hours except at weekends and on public holidays.

Delivery Times
UK - 1-2 working days.
Europe - 3-5 working days.
Rest of World - 5-10 working days.

However we cannot control the length of time it takes for Royal Mail or your local postal carrier to deliver your package.

Delivery Failure
Any claims of non-delivery must be made within 30 days from the date of your order. Any claims made outside of this time will not be considered.

It is the customers responsibility to supply us with the correct delivery address information when they place an order. If orders are despatched to an incorrect address we cannot be held responsible for any losses incurred by the customer.

Packaging
All orders are dispatched in discreet packaging. Parcels have no indication of contents on the outside.  A small returns label indicates the sender as Phillips Global Trading Limited.

Tax & Customs

All prices quoted include VAT at the current standard rate. If you live outside of the EU then this will be deducted during the checkout process and reflected on the electronic invoice.

All shipments to non EU countries may be subject to import duties and taxes, which are levied once an order arrives in that country. Payment of these charges, if there are any, are the sole responsibility of the customer. Phillips Global Trading Limited have no control over these charges.

Cancellation - by you

You can cancel your purchase at any time after placing the order, up to seven days after the receipt of the goods, without having to give a reason. When you cancel you should return the products, unopened, to us within 30 days using the returns procedure detailed below. We will refund your money within 7 days of receiving the returned goods in an acceptable condition.

Any items returned that were purchased as part of any promotion, where the returned items negate the offer, an adjustment will be made to the refunded amount so that the retained items will revert to their original price. This also applies to any order values that qualify for free postage and packing.

Cancellation - by us

We reserve the right to decline any order without giving a reason. If this occurs any monies paid will be refunded in full within 7 days.

Product Returns Policy

Faulty Items
If you receive a product which needs to be returned due to a manufacturing fault it will be replaced or refunded as per your instructions. Please return it to us within 30 days using the returns procedure below.

Non Faulty Items

Hosiery - If you would like to return or exchange your hosiery product for an alternative size or colour then, as long as the package has not been opened, or had the seal broken, and is within 30 days of purchase, we will accept the return using the returns procedure below.

We cannot accept non-faulty hosiery items for return if the package has been opened. Due to the intimate nature of these products they cannot be re-sold.

Lingerie - If you would like to return or exchange your lingerie product e.g. a suspender belt, for an alternative size or colour then, as long as it is within 30 days of purchase, we will accept the return using the returns procedure below, even if the garment has been opened and tried on, but still retaining the original labels or tags.

We cannot accept non-faulty knickers for return if they have been tried on. Due to the intimate nature of these products they cannot be re-sold.

If a returned item, upon inspection, is deemed to have been worn we reserve the right to refuse a refund or exchange.

Return Postage Costs
You will need to pay the postage on the returned goods.

Posting Your Return
It is advisable to obtain proof of postage in case your return gets lost in the post. Your local post office will happily issue you with this. If your return does not reach us we canot issue an exchange or refund without such proof.

Returns Procedure

1. Package up the products to be returned.

2. Please include your original dispatch note and write on there the details relating to your return and any exchange info if relevant.

If you haven't got your original dispatch note please enclose your returns details on a separate sheet of paper quoting your original order number (this helps us to track your return quickly) and your name and address.

3. Send the returned goods to:-

RETURNS
StockingsDirect.co.uk
Suite 1b Stonebridge House
Main Road
Hawkwell
Hockley
SS5 4JH

5. Once we receive your returned goods in an acceptable condition a refund or replacement will be processed.

 

Competitions

Please read these competition rules carefully. If you enter one of our competitions, we will assume that you have read these rules and that you agree to them.

1. To enter a competition you must be 18 years old or over at the time of entry.

2. Competitions are not open to employees (or members of their immediate families) of Phillips Global Trading or any subsidiary of Phillips Global Trading.

3. No purchase necessary.

4. Only one entry per person.

5. Sending an e-mail is not proof that we have received your entry. No responsibility can be accepted for entries that are lost or delayed, or which are not received for any reason.

6. The closing date is as specified in each competition, and Phillips Global Trading reserves the right to amend the competition end date at any time.

7. If you win a competition, we will notify you by email within 48 working hours of the closing date. If you do not respond within 72 hours of being notified, you will forfeit your prize and Phillips Global Trading reserves the right to choose another winner. The judges’ decision will be final, and no correspondence will be entered into.

8. You can find out who has won a particular competition by sending a stamped addressed envelope, marked with the name of the competition to Phillips Global Trading, Suite 1b, Stonebridge House, Hawkwell, Hockley, SS54JH, UK after the closing date.

9. By entering the competition the winner agrees to participate in such promotional activity and material as Phillips Global Trading may require.

10. If a panel of judges is required for the competition, it will be comprised of persons detailed on the relevant competition page and/or staff of Phillips Global Trading.

11. The prize will not be transferable to another person.

12. No part of a prize is exchangeable for cash or any other prize.

13. If an advertised prize is not available, we reserve the right to offer an alternative prize of equal or greater value.

14. Incorrectly completed entries will be disqualified.

15. This competition is being run by Phillips Global Trading Lts trading as StockingsDirect, Suite 1b, Stonebridge House, Hawkwell, Hockley, SS54JH, UK.

16. Please read our Privacy Policy which tells you how we use any personal information we may collect about you by entering a competition.

17. Phillips Global Trading Ltd. reserves the right to amend these rules at any time.

18. If the competition or promotion is run on Facebook, then it is in no way sponsored, endorsed or administered by, or associated with Facebook. By participating you hereby release and hold harmless Facebook from any and all liability associated with this promotion.

19. Phillips Global Trading Ltd. will endeavour to deliver prizes within a month of the competition end date but cannot guarantee this delivery time.

20. The competition is governed by English law

21. Phillips Global Trading Ltd. reserve the right to cancel or amend all or any part of the Competition and/or the Rules without notice for any event that is outside of our reasonable control. Any changes to the Rules, or cancellation of the Competition, will be posted on the StockingsDirect website (stockingsdirect.co.uk). It is the responsibility of entrants to keep themselves informed as to any changes to the Rules.

22. In the event of any dispute regarding the Rules, the conduct or results of the Competition, or any other matter relating to a Competition, the decision of Phillips Global Trading Ltd. shall be final and unchallengeable and no correspondence or discussion shall be entered into, comment issued, or reason given in respect of any decision made by Phillips Global Trading Ltd.

23. By entering the Competition, you hereby warrant that all information submitted by you in your Entry is true, accurate and complete in every respect. Phillips Global Trading Ltd. reserves the right to verify any information contained in your Entry and/or your eligibility to enter the Competition.

24. Where a Competition is open to persons who are resident outside of the United Kingdom, no person may enter the Competition if the Competition breaches any law or regulation of the jurisdiction in which they are resident.

26. Phillips Global Trading Ltd. accepts no responsibility for any damage, loss, injury (other than our liability for personal injury or death as a result of our negligence) or disappointment of any kind suffered by any entrant in entering the Competition, including as a result of any entrant winning or not winning any prize.

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